Case Study: The Railway Tavern

The Railway Tavern has been a local favourite in Norfolk for over 30 years, combining delicious, takeaway fish and chips with a lively bar and restaurant. Paul Sandford, became the owner of the tavern 15 years ago and has since become a well-valued figure in the community – due to their delicious, top quality fish and chips and the variety of local charity work and fundraising activities they take part in. 

“The Railway Tavern will always be a family business; it has been in my wife’s family for over thirty years and we run the place together with the help of our two daughters. We’re passionate about offering top quality ingredients, and only accept the best fish and potatoes. Our customers have come to expect top quality, fresh food from us, and we won’t let them down.” says owner Paul Sandford.

This year, the owners  expanded the business to include online delivery and collection. To help them achieve this, they chose to partner with Just Eat. 

“At the start of this year, we joined Just Eat because we want to make sure that as a business we’re staying up to date and embracing our customers’ desire for convenience. The Just Eat app is simple for customers to use which has invited new people to try our food and encourage our existing customers to order products they wouldn’t usually.” 

This move to online delivery has helped the business get back on its feet following the impact of the pandemic. Sandford’s team previously won Pride of Britain for all their hard work in the community, raising over £1 million for charity and hosting many events and they plan to be doing even more this year. 

“Our partnership with Just Eat has been a great success so far – we’ve been able to put the business back in the spotlight and increase our footfall significantly, with new people trying the product online and then deciding to visit again in the future for a drink or take away collection. This extra boost of business will allow us to continue doing more within our community, which I’m super passionate about.”